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Customer Support Hours of Operation:

Monday-Friday 8am-5pm PST

Note: Inquires submitted during non-operational days/hours will not be reviewed or be responded to until our next business day. If you have any concerns regarding billing, we advised that you contact our billing support team. The phone number can be found in your "My Subscriptions" tab via account settings.
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Communicating With Members (18)
Communicating With Members
Sending Emails
▸ How do I stop receiving email notifications about messages?
Email notifications can be completely customized by you. You can manage this... Show More
▸ How can I communicate with other members?
You can communicate with members via email, instant messanger, or in the... Show More
Who's Online
▸ How do I find users currently online?
In order to locate members who are currently online, please click on Who's... Show More
Photo comments
▸ How can I view my photo comments?
Select "Galleries" located on the top of the menu bar. From the pull-down... Show More
Buddy list
▸ How many buddies am I allowed to have in my Buddy Network?
Free accounts can receive buddy requests however, only premium memebers are... Show More
▸ What is a buddy list?
Your Buddy Network is a list of your friends on the website. Your buddies are... Show More
▸ How do I unblock a buddy?
After logging into your account, select "Buddies" from the top menu bar, and... Show More
▸ How do I move buddies within my list?
To ensure that you are managing your buddies properly, please hover the... Show More
▸ How do I request a Buddy?
Your Buddy Network is a list of your friends on the website. Your buddies are... Show More
▸ Can I send a message with my Buddy Request?
Yes, once you click on Add Buddy, you are given the option to send a message... Show More
▸ Why send a note with my Buddy Request?
We suggest that you send a note with your Buddy Request because you only have... Show More
▸ Do I have to send a note in my Buddy Request?
No, your Buddy Request will be sent if you choose not to add a note. We do... Show More
▸ How do I approve Buddies?
Please follow the steps below to approve buddies: 1. Log into your site... Show More
Instant Messenger
▸ Are there specific software requirements?
Verify you have the most up to date internet browser, system updates, and... Show More
Chat room
▸ A user is being annoying in the chat room. What do I do?
You can control whether or not you receive messages from any particular user.... Show More
Videochat
▸ How do I use video chat?
Video chat is incorporated into both our chat room and our instant message... Show More
Flirt
▸ What is a flirt and how does it work?
Flirts let other members know that you have an interest in them. A flirt can... Show More
Blocking members
▸ How do I block a member?
You can block a member by selecting this "Block" button that appears when... Show More